Nayax, a global Fintech powering end-to-end commerce, payments, and loyalty for retail turned to CGS for a scalable, multilingual support model. Discover how CGS BPO for fintech strengthened service delivery and supported Nayax’s global growth.
Why CGS for high growth fintech SaaS?
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Skilled talent: Teams trained to support payments, connected devices, SaaS workflows, and customer operations.
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Global footprint: Integrated delivery across regions to support customers in multiple markets.
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Operational discipline: Structured processes for handling high-volume support and multi-unit coordination.
Finance BPO Case Study: How Nayax used CGS to meet accelerating customer demand.
As Nayax expanded into new markets, support needs grew more complex. The team required multilingual coverage and consistent service across regions. CGS provide trained resources to streamline operations and support global growth.
Cut global support wait times, improving speed and responsiveness across regions.
Turned a negative NPS into a positive score in under six months.
Still growing, scaled up trained agents for ten business units in four languages.
Support designed for fintech, commerce, and SaaS growth
Finance BPO by CGS powers Fintechs in payments, commerce, and connected devices.
Our services include:
Multilingual customer support
Training and onboarding for new products
Technical assistance for connected devices
Customer operations support across regions
Scalable service teams aligned to business needs
Structured processes to ensure consistent service quality