Leadership
stewarding your business like their own.

BIO

Phil now serves as the Executive Chairman of CGS Global Technology Services, going to market as CGS Nexus. He is also the Executive Chairman of independent CGS companies—CGS Immersive and BlueCherry by CGS—operating in enterprise learning and fashion supply chain technology, respectively. 

Born in the former Soviet Union, Phil Friedman immigrated to New York after 12 years in the electronics industry. With degrees in Engineering, Economics, and Finance, and further U.S. studies in Information Systems, he launched CGS in 1984. Under his leadership, CGS earned accolades from Inc. Magazine, Deloitte, Crain’s, and Ernst & Young who named him Entrepreneur of the Year. Phil was also awarded the Ellis Island Medal of Honor and an honorary doctorate from Yeshiva University.

BIO

Since joining CGS more than 20 years ago, Vlad has held key leadership roles, including Country Manager for CGS Romania and Senior Vice President of Call Center Solutions for the EMEA region, where he’s led teams of over 2,500 professionals dedicated to providing innovative solutions and top-tier customer experiences across Europe. Under his leadership, CGS Romania became a hub for delivering exceptional BPO services to clients across a range of industries, from telecommunications and technology to finance and retail. 

Prior to joining CGS, Vlad founded and led EasyCall, a contact center company that was acquired by CGS in 2006. Vlad graduated from the Academy of Economic Sciences with a degree in Economics, specializing in banking and the stock exchange.

BIO

Since joining CGS in 2015, Mike has empowered global clients to transform their businesses with people solutions, technology enablement tools and best practices that have optimized outcomes while streamlining costs and enhancing efficiencies. He has deep experience helping clients expand into new markets by equipping partners with localized sales materials and campaigns.

Before joining CGS, Mike held executive roles at IBM Corporation and Northrop Grumman, where he led sales management, technical solution design, and project/transition management delivery. Mike is a graduate of the University of South Florida, and he received his MS degree in Technical Management from Embry Riddle Aeronautical University. He is also a proud U.S. Airforce veteran.

BIO

Since joining CGS in 2015, Pablo has played a key role in building and scaling CGS Nexus’ LATAM business, leveraging more than a decade of experience in the contact center industry. He and his team have been at the forefront of the deployment of AI innovation in the BPO space, building innovative solutions for call deflection, agent assist, and performance-enhancing data and analytics.

Before joining CGS, Pablo served as General Manager of Mas Cerca Contact Center, where he established the company as one of the leading BPO organizations in South America prior to its acquisition by CGS. Earlier, Pablo held management roles at LAN Airlines Cargo, where he contributed to operations and service delivery across the LATAM and Chile Pacific markets. Pablo holds an MBA from Universidad Adolfo Ibáñez and earned his undergraduate degree from Universidad Mayor.

BIO

Cristi joined CGS in 2005 as an agent doing collections for U.S. clients. His ascent within the ranks exemplifies the growth opportunities possible for CGS agents. Cristian has been instrumental in optimizing operational processes, managing complex client projects, and motivating high-performing teams. His efforts have enabled CGS Nexus to serve numerous Forbes Top 500 companies with a focus on customer service, technical support, client relations, and telemarketing.

With Cristi’s help, CGS Nexus has earned many industry accolades, including the Special Prize of the Jury at the Romanian Outsourcing Awards for Excellence, recognizing the company's significant growth and innovative initiatives in the Romanian outsourcing market. With a steadfast commitment to performance, efficiency, and client satisfaction, Cristi continues to drive CGS Nexus’ success in the uber-competitive global outsourcing industry.

BIO

With more than three decades of experience in the communications and telecommunications sector, Sam is recognized as one of the industry’s pioneers in Israel. He has held senior leadership roles at several major telecom companies, including serving as a founder of 012 Golden Lines and as Director of International Services for Partner Communications (formerly Orange Israel). His diverse experience also includes executive positions overseeing operations both in Israel and abroad, as well as consulting for leading organizations such as Mobileye, Telit, Golan Telecom, XFONE, and various technology startups.

Sam holds a Master’s degree in Business Administration and brings a deep understanding of technology, innovation, and customer engagement to his role at CGS Nexus.

BIO

Mani has extensive experience running multi-branch and remote operations, managing direct and indirect channel teams, and leading both outside and inside sales organizations serving government and enterprise customers in IT hardware and solutions, as well as telecom and technology products and services.

Before joining CGS Nexus, Mani held senior leadership roles at Dell International Services, Omeganet India, Reliance Communications, and Xerox, where he led high-performing sales, operations, and customer support organizations across India and international markets. He holds a B.Com. in Cost and Management Accounting from the University of Madras and an MBA in Marketing and Finance from PSG College of Technology.​

BIO

Andrés’ background spans BPO operations, digital content, RPA, and IoT-enabled solutions, giving him a strong foundation in both operational excellence and technology-driven transformation. He has a proven track record of helping organizations modernize processes, improve customer engagement, and unlock new efficiencies through innovation and data-driven management.​

Prior to his current role, Andrés held leadership positions across the contact center and outsourcing industry, building high-performing teams and managing strategic programs for clients in Colombia and the wider region. He studied at the University of Phoenix, complementing his practical experience with international business and management education.

BIO

Throughout his career, Jay has held leadership roles spanning legal management, B2B and consultative sales, operations, and retention management. Known for a strong commitment to performance excellence, Jay consistently exceeds key performance goals through strategic analysis, root-cause identification, and solution-driven problem solving.

A skilled communicator and collaborative partner, Jay works closely with clients, managers, and employees to strengthen relationships and deliver measurable business results. Jay is also passionate about developing and retaining talent through culture-building, coaching, and leadership initiatives that empower teams to exceed client expectations effectively and efficiently. 

BIO

Tom joined CGS in 2004 to lead operations for a newly acquired client, FUJIFILM North America. In his early role, he managed the Fuji Help Desk organization supporting major retail photo lab operations for Walmart, Sam’s Club, Walgreens, and Costco. Over time, he expanded his oversight to include Consumer Information Services, Camera Parts and Repair, Field Dispatch Support, Fuji Customer Care, and Pro Camera Support.

In addition to his long-standing partnership with FUJIFILM, Tom assumed responsibility in early 2023 for managing day-to-day Help Desk performance for Toshiba North America. Under his leadership, the Toshiba portfolio grew to include new service lines such as the Walmart CMOS and Walmart COSTL installation programs.

Celebrating two decades with CGS in 2024, Tom continues to exemplify operational leadership, client partnership, and a commitment to quality. His dedication to excellence in customer service and support was recognized with a Stevie Award in 2014.