Israel BPO
Unlock innovation with CGS Nexus Israel. AI-powered automation and advanced analytics drive faster, smarter workflows across multilingual, security-minded teams, allowing you toelevate high-tech CX and professional support in every EMEA time zone. Scale quickly, optimize compliance, and harness real-time insights with our BPO Israel team to deliver transformational value for ambitious brands.
Contact the Israeli Team
CULTURE
High-precision support for complex, multilingual workflows
Israel offers a highly skilled talent market for complex technical support, cybersecurity-adjacent workflows, and premium multilingual customer experience, supported by a deep pipeline of experienced technologists and advanced training programs. For BPO operations, Israel provides modern, redundant infrastructure designed for resilience, supporting high availability, secure connectivity, and business continuity alongside strong legal and data protection frameworks. This combination makes Israel well suited for secure, high-value customer interactions where reliability and trust are critical.
Download the Israel Regional Overview
WHY CGS NEXUS ISRAEL?
Access AI-powered, multilingual expertise, creating secure solutions for high-tech complexity.
Strategic location
Real-time collaboration with European teams and extended coverage for North America, supported by redundant fiber, modern business parks, and strong national rail and bus networks.
Top-tier talent
Israel BPO gives you access to a highly educated, multilingual workforce with native or near-native Hebrew, English, Arabic, Russian, and French speakers. Plus, the country has a strong density of cloud, cybersecurity, and DevOps certifications.
Innovation DNA for high-complexity workflows
The Israeli talent pool has deep expertise in cybersecurity, SaaS, and technical troubleshooting. This is paired with AI automation and analytics to identify, route, and resolve complex escalations, enterprise accounts, and mission-critical cases quickly for smarter CX.
AI Agents
Virtual agents handle routine and repetitive contacts across voice and digital channels, deflecting simple inquiries so human experts can focus on escalations, advanced troubleshooting, and high-value customers.
AI Copilots
In-the-flow copilots surface knowledge articles, next-best-actions, and translation assistance in real time, improving first-contact resolution and shortening handle times without sacrificing accuracy.
AI Data & analytics
Advanced speech, text, and interaction analytics reveal patterns in product issues, customer behavior, and operational performance, helping brands continuously refine journeys and predict demand.
Secure by design
Zero-trust architecture, secure escalation paths, and adherence to frameworks such as ISO 27001, SOC 2, and GDPR help protect customer data and critical workflows.
LEADERSHIP
Meet the people behind CGS Nexus Israel BPO
Vlad Sterescu
Global PresidentCGS Nexus
BIO
As Global President of CGS Nexus, Vlad leads a diverse team of business process outsourcing (BPO) specialists across multiple regions, driving innovative solutions for clients in the call center solutions and customer experience space.
Since joining CGS more than 20 years ago, Vlad has held key leadership roles, including Country Manager for CGS Romania and Senior Vice President of Call Center Solutions for the EMEA region, where he’s led teams of over 2,500 professionals dedicated to providing innovative solutions and top-tier customer experiences across Europe. Under his leadership, CGS Romania became a hub for delivering exceptional BPO services to clients across a range of industries, from telecommunications and technology to finance and retail.
Prior to joining CGS, Vlad founded and led EasyCall, a contact center company that was acquired by CGS in 2006. Vlad graduated from the Academy of Economic Sciences with a degree in Economics, specializing in banking and the stock exchange.
Mike Mills
SVPGlobal Solutions and Customer Success
BIO
Mike leads the development and execution of sales strategies, cultivates strategic client relationships, and oversees the implementation of global contact center solutions.
Since joining CGS in 2015, Mike has empowered global clients to transform their businesses with people solutions, technology enablement tools and best practices that have optimized outcomes while streamlining costs and enhancing efficiencies. He has deep experience helping clients expand into new markets by equipping partners with localized sales materials and campaigns.
Before joining CGS, Mike held executive roles at IBM Corporation and Northrop Grumman, where he led sales management, technical solution design, and project/transition management delivery. Mike is a graduate of the University of South Florida, and he received his MS degree in Technical Management from Embry Riddle Aeronautical University. He is also a proud U.S. Airforce veteran.
Sam Netzer
Country ManagerIsrael
BIO
As Country Manager for Israel, Sam leads CGS Nexus’ business operations and BPO delivery in the region. He is responsible for driving business growth, managing client relationships, recruiting and developing top talent, and ensuring operational excellence across all service lines.
With more than three decades of experience in the communications and telecommunications sector, Sam is recognized as one of the industry’s pioneers in Israel. He has held senior leadership roles at several major telecom companies, including serving as a founder of 012 Golden Lines and as Director of International Services for Partner Communications (formerly Orange Israel). His diverse experience also includes executive positions overseeing operations both in Israel and abroad, as well as consulting for leading organizations such as Mobileye, Telit, Golan Telecom, XFONE, and various technology startups.
Sam holds a Master’s degree in Business Administration and brings a deep understanding of technology, innovation, and customer engagement to his role at CGS Nexus.
Case Studies
See how Israel BPO helps leading companies solve complex challenges.
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