India BPO
Accentuate and enhance your global delivery support operations with BPO excellence from India. Our automation-ready teams combine deep technical expertise, strong English language proficiency, and 24/7 coverage with advanced AI for smarter workflows. Accelerate enhanced contact resolutions with predictive, actionable analytics and intelligent automation that scale services with precision, built-in data protection, and round-the-clock efficiency.
Contact the India team
culture
Our people power innovation at-scale.
Meet the engineering-minded professionals behind our India BPO operations, combining technical expertise, process discipline, and customer focus to deliver enterprise-grade support around the clock.
Advanced Technical Delivery by CGS Nexus India
Multi-domain expertise, real-time availability, automation and innovation at the core of their delivery approach, driving efficiency and optimization to solve problems effectively.
Follow-the-sun
Real 24/7 coverage enabled by AI-enhanced routing and monitoring, supporting uninterrupted operations and responsive support for global programs.
Engineering DNA
Exceptional technical talent with experience across platforms, diagnostics, and advanced troubleshooting, supported by AI-driven training, knowledge management, and continuous skills development.
Automation-ready delivery
RPA and AI-enabled interventions reduce handling time, improve accuracy, and lower cost-to-serve across service workflows.
Enterprise security
Zero-trust security architecture aligned to ISO 27001 and SOC 2 frameworks, supporting strong data protection and access controls.
Rapid, controlled scaling
AI-assisted hire-train-deploy playbooks enable fast, predictable scaling for product launches and expansions, with automated onboarding and quality governance.
Value at scale
Efficiency gains driven by automation and analytics deliver measurable cost advantages while maintaining customer experience and compliance standards.
OUR BPO India TEAM
Meet the people behind CGS Nexus India
Vladimir Sterescu
Global PresidentCGS Nexus
BIO
As Global President of CGS Nexus, Vlad leads a diverse team of business process outsourcing (BPO) specialists across multiple regions, driving innovative solutions for clients in the call center solutions and customer experience space.
Since joining CGS more than 20 years ago, Vlad has held key leadership roles, including Country Manager for CGS Romania and Senior Vice President of Call Center Solutions for the EMEA region, where he’s led teams of over 2,500 professionals dedicated to providing innovative solutions and top-tier customer experiences across Europe. Under his leadership, CGS Romania became a hub for delivering exceptional BPO services to clients across a range of industries, from telecommunications and technology to finance and retail.
Prior to joining CGS, Vlad founded and led EasyCall, a contact center company that was acquired by CGS in 2006. Vlad graduated from the Academy of Economic Sciences with a degree in Economics, specializing in banking and the stock exchange.
Michael Mills
SVPGlobal Solutions and Customer Success
BIO
Mike leads the development and execution of sales strategies, cultivates strategic client relationships, and oversees the implementation of global contact center solutions.
Since joining CGS in 2015, Mike has empowered global clients to transform their businesses with people solutions, technology enablement tools and best practices that have optimized outcomes while streamlining costs and enhancing efficiencies. He has deep experience helping clients expand into new markets by equipping partners with localized sales materials and campaigns.
Before joining CGS, Mike held executive roles at IBM Corporation and Northrop Grumman, where he led sales management, technical solution design, and project/transition management delivery. Mike is a graduate of the University of South Florida, and he received his MS degree in Technical Management from Embry Riddle Aeronautical University. He is also a proud U.S. Airforce veteran.
Mani Shyam Sundar M
Senior Vice President & Country LeaderIndia
BIO
Mani is a seasoned leader with more than 22 years of domestic enterprise sales experience and 19 years of international sales and customer support leadership across the IT, telecom, and technology sectors. At CGS Nexus, he leads the India business, leveraging deep expertise in managing large-scale operations, driving business transitions and growth, leading change, and orchestrating complex partner ecosystems.
Mani has extensive experience running multi-branch and remote operations, managing direct and indirect channel teams, and leading both outside and inside sales organizations serving government and enterprise customers in IT hardware and solutions, as well as telecom and technology products and services.
Before joining CGS Nexus, Mani held senior leadership roles at Dell International Services, Omeganet India, Reliance Communications, and Xerox, where he led high-performing sales, operations, and customer support organizations across India and international markets. He holds a B.Com. in Cost and Management Accounting from the University of Madras and an MBA in Marketing and Finance from PSG College of Technology.
Case Studies
See how we help leading companies solve complex tech support and CX challenges.
BPO India RESOURCES
Stay ahead with our latest thinking about business transformation, tech support, CX and outsourcing.
