Romania BPO
Unlock Europe’s talent advantage. Our highly educated, multilingual business process outsourcing teams in Romania combine AI-enabled workflows with deep technical expertise to deliver efficient CX and advanced support in up to 22 languages. AI-driven analytics and training continuously lift quality, while strong European–U.S. cultural alignment makes CGS Nexus Romania a scalable, enterprise-grade hub for global brands seeking active BPO delivery.
Contact the Romanian team
CULTURE
Experienced and passionate multilingual support professionals who become an extension of your brand.
CGS Nexus is a leading provider of business process outsourcing solutions, operating in Romania since 2006. CGS Nexus Romania delivers multilingual customer experience and support services for global clients.
With more than 3,500 employees across six support centers in Bucharest, Brașov, Târgu Jiu, Miercurea Ciuc, Galați, and Constanța, CGS Nexus provides services in 22 foreign languages.
Every day, CGS Nexus Romania's teams support clients across Europe, North America, and beyond, including Romania, Germany, the United Kingdom, Spain, the United States, and Canada. Core expertise includes customer care, technical support, help desk, telesales, and a full range of outsourced solutions tailored to each client’s business needs.
Download the Romania Regional Overview
Enterprise-Grade Delivery in Romania
European quality. Multilingual scale.
Built on talent and trust.
Established leader
Operating in Romania since 2006, CGS is the country’s leading BPO provider and a trusted partner across Europe and North America, now combining AI‑driven automation and analytics with proven delivery discipline.
Powerful, AI‑enabled scale
Six delivery centers across Bucharest, Brașov, Târgu‑Jiu, Miercurea‑Ciuc, and Constanța provide more than 5,000 seats, using intelligent automation and AI Agents to improve containment, protect service levels, and support resilient growth for every client.
Multilingual, technical talent
Supporting up to 22 languages, our Romanian business process outsourcing teams blend engineering‑minded agents, strong STEM backgrounds, and AI Copilot tools for faster, more accurate resolutions and authentic local‑language experiences.
Operational continuity and quality
Over 90% of managers are promoted from within and supported by real‑time AI performance analytics, coaching insights, and workflow automation to sustain consistent outcomes across shifts and sites.
Trusted by global brands
Fortune 500 and leading European companies rely on CGS Nexus Romanian BPO to handle mission‑critical customer care and technical support with AI‑powered insight, GDPR‑native security, and mature governance.
Leadership
Meet the people behind CGS Nexus Romania
Vlad Sterescu
Global PresidentCGS Nexus
BIO
As Global President of CGS Nexus, Vlad leads a diverse team of business process outsourcing (BPO) specialists across multiple regions, driving innovative solutions for clients in the call center solutions and customer experience space.
Since joining CGS more than 20 years ago, Vlad has held key leadership roles, including Country Manager for CGS Romania and Senior Vice President of Call Center Solutions for the EMEA region, where he’s led teams of over 2,500 professionals dedicated to providing innovative solutions and top-tier customer experiences across Europe. Under his leadership, CGS Romania became a hub for delivering exceptional BPO services to clients across a range of industries, from telecommunications and technology to finance and retail.
Prior to joining CGS, Vlad founded and led EasyCall, a contact center company that was acquired by CGS in 2006. Vlad graduated from the Academy of Economic Sciences with a degree in Economics, specializing in banking and the stock exchange.
Mike Mills
SVPGlobal Solutions and Customer Success
BIO
Mike leads the development and execution of sales strategies, cultivates strategic client relationships, and oversees the implementation of global contact center solutions.
Since joining CGS in 2015, Mike has empowered global clients to transform their businesses with people solutions, technology enablement tools and best practices that have optimized outcomes while streamlining costs and enhancing efficiencies. He has deep experience helping clients expand into new markets by equipping partners with localized sales materials and campaigns.
Before joining CGS, Mike held executive roles at IBM Corporation and Northrop Grumman, where he led sales management, technical solution design, and project/transition management delivery. Mike is a graduate of the University of South Florida, and he received his MS degree in Technical Management from Embry Riddle Aeronautical University. He is also a proud U.S. Airforce veteran.
Cristian Berdilă
VP of OperationsRomania Country Manager
BIO
Cristi spearheads operations for CGS Nexus Romania. He is responsible for maintaining the company’s position as a trusted outsourcing partner to Fortune 500 clients across IT, telecom, banking, retail and other sectors. He leads an organization of more than 4,200 CGS agents, at six centers in Romania, inspiring them with CGS Nexus’ mission to drive total experience excellence on behalf of the company’s blue-chip clients.
Cristi joined CGS in 2005 as an agent doing collections for U.S. clients. His ascent within the ranks exemplifies the growth opportunities possible for CGS agents. Cristian has been instrumental in optimizing operational processes, managing complex client projects, and motivating high-performing teams. His efforts have enabled CGS Nexus to serve numerous Forbes Top 500 companies with a focus on customer service, technical support, client relations, and telemarketing.
With Cristi’s help, CGS Nexus has earned many industry accolades, including the Special Prize of the Jury at the Romanian Outsourcing Awards for Excellence, recognizing the company's significant growth and innovative initiatives in the Romanian outsourcing market. With a steadfast commitment to performance, efficiency, and client satisfaction, Cristi continues to drive CGS Nexus’ success in the uber-competitive global outsourcing industry.
Case Studies
See how business process outsourcing in Romania helps leading companies solve complex challenges.
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“CGS Nexus has been a true partner, delivering results that fuel our growth and ambitions. As our collaboration extends beyond support into core business functions, the possibilities for our partnership are limitless—and we’re eager to keep expanding together.”
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