Chile BPO
As Chile’s trusted BPO hub for U.S. and global brands, CGS Nexus combines AI innovation with bilingual Spanish–English experts to deliver seamless support, faster resolutions, and measurable business outcomes. Our AI agents, co-pilots, and data-driven analytics simplify interactions, deflect routine contacts, and surface real-time insights that boost loyalty and efficiency across every channel.
Contact the Chile team
CULTURE
Meet the people behind CGS Nexus’ Chile BPO Services
See how our BPO Chile teams blend warm, empathetic communication with advanced tools and coaching intelligence to turn everyday interactions into long-term customer loyalty. From first-call resolution to complex troubleshooting, this bilingual, tech-savvy workforce brings Chile’s service culture and nearshore proximity to life for brands across the Americas.
Nearshore Delivery from CGS Nexus Chile
Expert bilingual teams. Global backbone.
Chilean agility.
Decades of success with Chile’s top brands,
plus a global backbone trusted by Fortune 500 leaders across the Americas.
Operational resilience
Proactive AI-driven analytics strengthen our multi-client hubs in Santiago, Valparaíso, Valdivia, predicting needs and driving business continuity through data-led decisions.
Industry expertise
trusted by enterprise clients across the Americas operating in Banking & Financial Services (BFSI), Consumer Products, Healthcare, Telecom, and Media.
Compliance-driven security
ISO 27001, ISO 9001, SOC 2 Type II, PCI-DSS, & GDPR-compliant. Security runs deep through every process and platform for next-level data and customer protection.
True bilingual CX
AI-powered tools enrich native Spanish and advanced English conversations, personalizing every customer journey while maintaining efficiency at scale.
Nearshore advantage
Get the perfect mix of quality, stability, and value for nearshoring. With U.S. time-zone alignment, companies achieve faster results and up to 50% cost savings. A strong economy, advanced infrastructure, and resilient connectivity ensure reliable operations, while a robust education system produces bilingual, tech-savvy talent.
Leadership
Meet some of the people who make CGS Nexus Chile great.
Vlad Sterescu
Global PresidentCGS Nexus
BIO
As Global President of CGS Nexus, Vlad leads a diverse team of business process outsourcing (BPO) specialists across multiple regions, driving innovative solutions for clients in the call center solutions and customer experience space.
Since joining CGS more than 20 years ago, Vlad has held key leadership roles, including Country Manager for CGS Romania and Senior Vice President of Call Center Solutions for the EMEA region, where he’s led teams of over 2,500 professionals dedicated to providing innovative solutions and top-tier customer experiences across Europe. Under his leadership, CGS Romania became a hub for delivering exceptional BPO services to clients across a range of industries, from telecommunications and technology to finance and retail.
Prior to joining CGS, Vlad founded and led EasyCall, a contact center company that was acquired by CGS in 2006. Vlad graduated from the Academy of Economic Sciences with a degree in Economics, specializing in banking and the stock exchange.
Mike Mills
SVPGlobal Solutions and Customer Success
BIO
Mike leads the development and execution of sales strategies, cultivates strategic client relationships, and oversees the implementation of global contact center solutions.
Since joining CGS in 2015, Mike has empowered global clients to transform their businesses with people solutions, technology enablement tools and best practices that have optimized outcomes while streamlining costs and enhancing efficiencies. He has deep experience helping clients expand into new markets by equipping partners with localized sales materials and campaigns.
Before joining CGS, Mike held executive roles at IBM Corporation and Northrop Grumman, where he led sales management, technical solution design, and project/transition management delivery. Mike is a graduate of the University of South Florida, and he received his MS degree in Technical Management from Embry Riddle Aeronautical University. He is also a proud U.S. Airforce veteran.
Pablo Rossel Estay
SVPLATAM
BIO
As Senior Vice President for LATAM, Pablo leads CGS Nexus’ contact center operations across the region, driving business growth and expanding the company’s footprint in Latin America. He oversees sales strategy, client engagement, and the delivery of innovative BPO solutions that enhance customer experience and operational efficiency.
Since joining CGS in 2015, Pablo has played a key role in building and scaling CGS Nexus’ LATAM business, leveraging more than a decade of experience in the contact center industry. He and his team have been at the forefront of the deployment of AI innovation in the BPO space, building innovative solutions for call deflection, agent assist, and performance-enhancing data and analytics.
Before joining CGS, Pablo served as General Manager of Mas Cerca Contact Center, where he established the company as one of the leading BPO organizations in South America prior to its acquisition by CGS. Earlier, Pablo held management roles at LAN Airlines Cargo, where he contributed to operations and service delivery across the LATAM and Chile Pacific markets. Pablo holds an MBA from Universidad Adolfo Ibáñez and earned his undergraduate degree from Universidad Mayor.
Case Studies
See how BPO in Chile helps leading companies solve complex challenges
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“With CGS Nexus, we modernized our systems and rewove the very fabric of how revenue, loyalty, and culture intertwine. By aligning our customer, employee, and partner experiences through integrated platforms, every interaction now strengthens our brand in ways we never thought possible.”
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“CGS Nexus’ AI data and analytics platform dramatically enhanced the fundraising team’s efforts to achieve higher-quality, effective interactions. By enabling real-time insights to make phone interactions meaningful and empathetic, we’ve strengthened our connections with donors.”
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“CGS Nexus deployed an AI voice assistant that absorbed extreme call spikes during Chile’s tax season, deflected 30–40% of inquiries, and fully resolved around two-thirds of taxpayer questions without human intervention, reducing wait times and repeat calls. CGS Nexus freed human agents to focus on complex, high-value cases and delivered faster, more reliable service to Chilean taxpayers.”
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“We entrusted CGS Nexus with managing outbound calls to our members, and we highlight the team’s professionalism, fulfillment of commitments, and focus on service quality. We especially value the collaborative work and the continuous training of their agents, which directly impacts better service and a satisfying experience for our customers.”
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“With CGS Nexus, we’ve maintained constant teamwork focused on the quality of service for our customers and on improving satisfaction. The key to this is effective communication, which makes it possible to achieve common goals.”
BPO Chile RESOURCES
Stay ahead with our latest thinking about outsourcing, nearshoring, AI, and tech enablement.
