Colombia BPO
Scale CX with CGS Nexus Colombia, where multilingual talent, cultural affinity, and nearshore agility converge with AI-powered operations to deliver Total Experience excellence. Harness real-time automation and intelligent analytics to strengthen loyalty, accelerate resolution, and reduce cost-to-serve across every channel.
Contact the Columbia team
CULTURE
Our greatest asset is our people who care for your business like it's their own.
Discover how CGS Nexus BPO Colombia delivers world-class customer experience. Hear from our teams as they share how innovation, culture, and commitment drive exceptional results for global clients every day.
Scalable Nearshore BPO Delivery in Colombia
Multilingual expertise. Global scale.
Nearshore efficiency.
Time-zone proximity
Real-time collaboration with U.S. and LATAM teams, supported by AI-enabled routing and escalation, eliminates overnight delays, speeds decisions, and keeps CX performance closely aligned to your business day.
Multilingual talent
Fluent Spanish, English, and Portuguese agents use AI translation and dynamic knowledge bases to expand your reach into new markets with accurate, culturally tuned conversations at scale.
Cost-effective scale
Enterprise operations powered by automation and smart analytics deliver nearshore cost advantages plus efficiency gains, enabling rapid, low-friction scaling for seasonal peaks, launches, and growth programs.
CX craftsmanship
Agents coached through AI-driven sentiment analysis and real-time feedback deliver consistently empathetic, brand-aligned experiences that build trust, loyalty, and long-term customer value.
Digital operations and elasticity
Integrated analytics, WFM, and AI-assisted tools give leaders visibility to forecast demand, adjust staffing, and maintain quality during spikes, so customer experience remains stable even as volumes shift.
Leadership
Meet the people behind CGS Nexus Colombia
Vlad Sterescu
Global PresidentCGS Nexus
BIO
As Global President of CGS Nexus, Vlad leads a diverse team of business process outsourcing (BPO) specialists across multiple regions, driving innovative solutions for clients in the call center solutions and customer experience space.
Since joining CGS more than 20 years ago, Vlad has held key leadership roles, including Country Manager for CGS Romania and Senior Vice President of Call Center Solutions for the EMEA region, where he’s led teams of over 2,500 professionals dedicated to providing innovative solutions and top-tier customer experiences across Europe. Under his leadership, CGS Romania became a hub for delivering exceptional BPO services to clients across a range of industries, from telecommunications and technology to finance and retail.
Prior to joining CGS, Vlad founded and led EasyCall, a contact center company that was acquired by CGS in 2006. Vlad graduated from the Academy of Economic Sciences with a degree in Economics, specializing in banking and the stock exchange.
Mike Mills
SVPGlobal Solutions and Customer Success
BIO
Mike leads the development and execution of sales strategies, cultivates strategic client relationships, and oversees the implementation of global contact center solutions.
Since joining CGS in 2015, Mike has empowered global clients to transform their businesses with people solutions, technology enablement tools and best practices that have optimized outcomes while streamlining costs and enhancing efficiencies. He has deep experience helping clients expand into new markets by equipping partners with localized sales materials and campaigns.
Before joining CGS, Mike held executive roles at IBM Corporation and Northrop Grumman, where he led sales management, technical solution design, and project/transition management delivery. Mike is a graduate of the University of South Florida, and he received his MS degree in Technical Management from Embry Riddle Aeronautical University. He is also a proud U.S. Airforce veteran.
Pablo Rossel Estay
SVPLATAM
BIO
As Senior Vice President for LATAM, Pablo leads CGS Nexus’ contact center operations across the region, driving business growth and expanding the company’s footprint in Latin America. He oversees sales strategy, client engagement, and the delivery of innovative BPO solutions that enhance customer experience and operational efficiency.
Since joining CGS in 2015, Pablo has played a key role in building and scaling CGS Nexus’ LATAM business, leveraging more than a decade of experience in the contact center industry. He and his team have been at the forefront of the deployment of AI innovation in the BPO space, building innovative solutions for call deflection, agent assist, and performance-enhancing data and analytics.
Before joining CGS, Pablo served as General Manager of Mas Cerca Contact Center, where he established the company as one of the leading BPO organizations in South America prior to its acquisition by CGS. Earlier, Pablo held management roles at LAN Airlines Cargo, where he contributed to operations and service delivery across the LATAM and Chile Pacific markets. Pablo holds an MBA from Universidad Adolfo Ibáñez and earned his undergraduate degree from Universidad Mayor.
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